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Privacy Policy for CBR Electrical Supplies LTD Online Shop

Effective Date: [01/09/2023]

At CBR Electrical Supplies LTD ("we", "us", "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data in compliance with the applicable data protection laws in the United Kingdom, including the General Data Protection Regulation (GDPR).

*1. Information We Collect*

We may collect various types of personal information when you interact with our online shop, including but not limited to:

- Contact information (such as name, address, email address, and phone number)
- Payment information (such as credit/debit card details and billing information)
- Order history and preferences
- Communication preferences
- IP address, device information, and browsing history on our website
- Other information you provide voluntarily, such as product reviews or feedback

*2. How We Use Your Information*

We may use your personal information for the following purposes:

- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order updates, shipping notifications, and other transactional communications
- Managing your account and preferences
- Personalising your shopping experience
- Analysing website usage and improving our services
- Complying with legal obligations

*3. Legal Basis for Processing*

We process your personal data based on one or more of the following legal grounds:

- Performance of a contract: To fulfil orders and provide requested services
- Legitimate interests: To improve our services and communicate with you about our products
- Consent: For marketing communications and certain types of data processing

*4. Sharing Your Information*

We may share your personal information with third parties for specific purposes, including:

- Payment processors to facilitate secure payments
- Shipping and logistics partners to deliver your orders
- Service providers assisting with website hosting, analytics, and marketing
- Legal and regulatory authorities, when required by law

*5. Your Rights*

You have the following rights regarding your personal information:

- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of inaccurate or incomplete data.
- Erasure: You can request deletion of your personal data under certain conditions.
- Restriction: You can request restrictions on the processing of your data.
- Data Portability: You can request a copy of your data in a commonly used format.
- Objection: You can object to certain types of data processing, including direct marketing.

*6. Data Security*

We employ appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction.

*7. Cookies*

We use cookies and similar technologies to enhance your online experience and gather usage information. You can manage your cookie preferences through your browser settings.

*8. Marketing Communications*

We will only send you marketing communications if you have given us consent or if we have a legitimate interest. You can opt out of receiving these communications at any time.

*9. Changes to This Policy*

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will apply to your personal data from the date of publication.

*10. Contact Us*

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

CBR Electrical Supplies LTD
Unit 2 Omicron House
Fircroft Way
Edenbridge
Kent
TN8 6EL
Email: sales@cbrelectrical.co.uk
Phone: 01732 865706

By using our online shop, you consent to the practices outlined in this Privacy Policy.

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