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Shipping Policy

Effective Date: 01/09/2023

 

Welcome to CBR Electrical Supplies LTD! We're delighted to provide you with high-quality electrical supplies and products. Our Shipping Policy outlines the terms and conditions of shipping your orders within the United Kingdom. Please take a moment to read through this policy to understand how we process and deliver your purchases.

1. *Shipping Methods and Delivery Timeframes:*
   We offer a range of shipping options to ensure your order reaches you in a timely and secure manner. The estimated delivery timeframes are as follows:
   
   - Standard Shipping: Estimated delivery within 1 - 2 business days.
   - N.I. and Scottish Highlands 3 - 5 business days.
   
   Please note that these timeframes are approximate and may vary depending on factors such as product availability, your location, and unforeseen circumstances. We will provide you with a tracking number so you can monitor the progress of your shipment.

2. *Shipping Rates:*
   Shipping charges are calculated based on the weight, size, destination and value of your order. You will see the applicable shipping fees during the checkout process before finalizing your purchase. We occasionally offer free shipping promotions on qualifying orders, so keep an eye out for these opportunities!

3. *Order Processing:*
   Orders are typically processed on the same day after payment confirmation. Orders placed after 3pm will be processed the next business day after payment confirmation. If there are any delays or issues with your order, our customer service team will reach out to you promptly to provide updates.

4. *Delivery Address:*
   It is your responsibility to provide accurate and complete shipping information. Please ensure that your delivery address is correct and includes any relevant details, such as unit numbers or special instructions. CBR Electrical Supplies LTD is not liable for any delays or mis-deliveries caused by incorrect address information.

5. *Delivery Attempts:*
   Our shipping partners will attempt to deliver your order to the provided address. If no one is available to receive the package, they may leave a delivery notification with further instructions. It's essential to follow these instructions promptly to avoid any additional delays.

6. *Shipping Restrictions:*
   We currently only ship within the United Kingdom. Unfortunately, we are unable to deliver to P.O. boxes or certain remote locations. If you have concerns about your delivery area, please contact our customer service team before placing your order.

7. *Tracking Your Order:*
   Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view your order status and tracking information.

8. *Damaged or Lost Shipments:*
   In the rare event that your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with you to initiate a claim and resolve the issue as quickly as possible.

9. *Returns and Exchanges:*
   For information on our returns and exchanges process, please refer to our Returns Policy.

10. *Contact Us:*
    If you have any questions or concerns about our Shipping Policy or require assistance with your order, please don't hesitate to contact our customer service team at [customer service email] or [customer service phone number]. We're here to help!

By placing an order with CBR Electrical Supplies LTD, you agree to comply with our Shipping Policy and the associated terms and conditions. This policy is subject to change, so we recommend reviewing it periodically for any updates.

Thank you for choosing CBR Electrical Supplies LTD for your electrical needs. We appreciate your business!

Sincerely,

Scott Warner
CBR Electrical Supplies LTD

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