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CBR Electrical Supplies LTD Returns Policy

At CBR Electrical Supplies LTD, we are committed to providing our customers with high-quality products and exceptional service. We understand that there might be occasions when you need to return a product, and we strive to make the returns process as smooth and convenient as possible. Our Returns Policy is in accordance with the Consumer Rights Act 2015 and other relevant UK laws.

*1. Right to Cancel*

You have the right to cancel your order within 14 days from the day you received the goods without providing any reason. This cooling-off period allows you to examine the products and make an informed decision. To exercise your right to cancel, please contact our Customer Service team or use our cancellation form, which can be found on our website.

*2. Returns Process*

If you wish to return a product, please follow these steps:

a. Contact our Customer Service team within 14 days of receiving the goods to initiate the return process. You can reach us by phone, email, or through our website's contact form.
b. Provide your order details, including the order number and the product(s) you wish to return.
c. Our Customer Service team will provide you with a Return Authorisation (RA) number and instructions on how to proceed.

*3. Return Conditions*

a. Returned items must be in their original, unused, and unopened condition, including all original packaging, tags, and accessories.
b. Electrical products must not have been installed, used, or modified in any way.
c. All returns must include a copy of the original order invoice and the RA number provided by our Customer Service team.

*4. Return Shipping*

a. You are responsible for the cost of returning the products to us, unless the products are faulty, damaged, or not as described.
b. We recommend using a tracked and insured shipping method to ensure safe delivery of the returned items.

*5. Refunds and Exchanges*

a. Upon receiving the returned products and verifying their condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
b. If you request an exchange, we will process the exchange once we receive the returned item and subject to availability. If the requested item is not available, we will issue a refund.

*6. Faulty or Damaged Goods*

If you receive a faulty, damaged, or incorrect item, please contact our Customer Service team immediately. We will arrange for the return and replacement of the product at no additional cost to you.

*7. Exceptions*

a. Some products may be non-returnable due to hygiene or safety reasons. These will be clearly indicated on the product page.
b. Customised or made-to-order products may only be returned if they are faulty or not as described.

*8. Contact Information*

For any questions, concerns, or assistance with returns, please contact our Customer Service team:
- Phone: [Customer Service Phone Number]
- Email: [Customer Service Email Address]
- Website: [Customer Service Contact Form URL]

This Returns Policy is in addition to your statutory rights as a consumer and does not affect your legal rights. CBR Electrical Supplies LTD reserves the right to amend this policy at any time, in compliance with relevant laws and regulations.

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